Refunds, Returns & Replacements Policy

Welcome to our Refunds, Returns & Replacements policy. We aim to provide clear guidelines to ensure a transparent and smooth experience for our customers. Please read the following carefully before making a purchase.

1. No Refunds for Delivered Orders

Once an order has been delivered and confirmed, all sales are final. Due to the nature of digital products and video game content, we cannot offer refunds or returns for items that have already been delivered to your account.

We strongly encourage you to review your order details before confirming your purchase to avoid any issues.

2. Refunds for Payment Verification Issues

If your payment fails our verification process (e.g., due to security concerns or insufficient information), the order will not be processed, and you will be eligible for a full refund.

We may request additional information to verify your payment. If verification is not completed, the order will be canceled, and a refund will be issued.

3. Refunds for Delayed or Non-Delivered Orders

If we are unable to deliver your order within the promised time frame, we will inform you as soon as possible. You may choose one of the following options:

• Full Refund: If you prefer not to wait, we will issue a full refund to your original payment method.
• Order Replacement: We can offer a replacement of equivalent value with commonly available in-game items, if you prefer.

Please note that unforeseen circumstances (e.g., server issues, maintenance) may occasionally cause delays, and we appreciate your understanding in such cases.

4. Replacement Policy

In cases where you receive incorrect or unusable digital content, we will replace the item with the correct product or an item of equivalent value, based on availability.

Replacement requests must be submitted within 48 hours of receiving the item, along with evidence (e.g., screenshots) showing the issue.

5. Refund Process and Timelines

Refunds, when applicable, will be processed within 5-10 business days. The time taken for the refund to reflect in your account may vary depending on your payment provider.

6. Contact Us

If you have any questions or concerns regarding your order, please contact our support team at upgames.tech.ltd@gmail.com with your order details. We are here to help and will respond promptly.